How can we help you?
Frequently asked questions
General Questions
What is Marcel&Matz?
Marcel&Matz is an unique brand from Poland that offers high-quality fragrances
How can I subscribe to Marcel&Matz newsletter?
You can subscribe at the bottom of our home page by entering your email adress. It will give you exclusive info about promotional offers or product releases
Does Marcel&Matz have physical shop or boutique?
Currently not, but we're looking forward to make that happen
Support
How can I contact Marcel&Matz support?
You can reach to us by our Contact page or sending an email at marcelandmatz@gmail.com
What are your support hours?
Our support is available Monday to Friday, from 9:00 AM to 8:00 PM (CET)
Which languages are available at our contact support?
Only available languages are Polish or English, otherwise we can have problems with understanding the problem
How quicky will we answer to your message?
Most often we respond to all inquiries within 24 hours on business days. During holidays, response time may be delayed
Still have questions? Fill in this form and we will respond.